- Couse Code: BSB20120
Certificate II in Workplace Skills
Learn vital skills to launch your career in an office environment and set you up for success with transferable skills.
The Certificate II in Workplace Skills is your launchpad into the modern workforce. This nationally recognised qualification offers more than a typical business course — it’s designed to equip you with practical, job-ready skills that open real opportunities.
Course Overview
BSB20120 Certificate II in Workplace Skills
Whether you’re new to the workforce or looking to build a strong foundation in business services, this course helps you develop the essential capabilities needed to thrive in a professional environment. You’ll gain confidence in handling administrative and clerical tasks, using workplace technology, communicating effectively, and managing your time with purpose.
This qualification is ideal for school leavers, career starters, or anyone preparing to join the workforce for the first time. Participants carry out a range of routine tasks requiring self-management, basic operational knowledge, and technology skills — all under direct supervision to help you grow in confidence and capability.
At Asset College, we go beyond traditional learning. Our flexible, supportive training ensures you’re not only gaining valuable skills but also building the confidence to take the next step in your career.
Course Outcomes
Upon successful completion of this course, you will receive a Certificate II in Workplace Skills (BSB20120).
Possible job outcomes may include:
- Administration Assistant
- Clerical Worker
- Data Entry Operator
- Information Desk Clerk
- Office Junior
- Receptionist
Units of Competency
To complete this course you must demonstrate competency in a total of 10 units.
Core Units
- BSBCMM211 Apply communication skills
- BSBOPS201 Work effectively in business environments
- BSBPEF202 Plan and apply time management
- BSBSUS211 Participate in sustainable work practices
- BSBWHS211 Contribute to the health and safety of self and others
Elective Units*
- BSBPEF201 Support personal wellbeing in the workplace
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBTWK201 Work effectively with others
- BSBOPS203 – Deliver a service to customers
- BSBTEC201 – Use business software applications
You can view the full list of units available to study within this qualification on training.gov.au.
*If you wish to change one or more of your elective units please contact us. While we endeavour to be able to provide all options, changes to elective units cannot be guaranteed. The cost for custom unit packaging is $500 per qualification for full study or $250 for RPL.
Pathways
After completing this course you may wish to further your studies with:
- BSB30120 Certificate III in Business
- Other relevant Certificate III qualifications.
Licensing Requirements
There are no licesning requirements or outcomes from this course.
Course Pathways
› BSB30120 Certificate III in Business
› Other relevant Certificate III qualifications.
This qualification is available through online study or RPL. You can also opt to complete some units by RPL and some units through online study.
Online Study – $995
RPL – $900
Career Start Funding (QLD Only) – $0 concession or $50 non-concession
Payment Options
Online Study
1. Pay as you go
Pay in 4 simple instalments. Please view our Course Fees brochure to see instalment amounts.
2. zipMoney
Up to 3 months interest free on zipMoney. Best for people with an existing zipMoney account.
Career Start
Eligible students in Queensland may receive government subsidised training under the Career Start program.
You can view more information about eligibility requirements here.
Please note, the co-contribution fee may change after a review of your circumstances prior to enrolment in the qualification but will not exceed the above stated fees.
You can view the co-contribution fee breakdown per unit here.
Please be advised that you will no longer be eligible for a government subsidised training place under the Career Start program once you complete this qualification.
RPL
1. 2 split payments
Pay 50% of the course fees to begin your RPL, with 50% due on completion before your certificate is issued.
2. zipMoney payment plan
Up to 3 months interest free on zipMoney. Best for people with an existing zipMoney account.
Individualised quotes will be discussed with our RPL Manager after submission of a free skills assessment. Please read the full outline on our RPL process here.
Other Information
Please read our Course Fees and Refund policy here.
For information about studying this qualification under a traineeship arrangement please click here.
Extension Request Fees
Should you require an extension on your study, the following applies to non-funded enrolments:
| Full Qualification | ||
| One Month | $150 | |
| Six Months | $300 | |
| Single Unit | ||
| One Month | $50 | |
| Six Months | $150 |
Assessment Re-Submission Fees
Should you be deemed not competent after 2 attempts at a unit of competency, an assessment re-submission fee of $50 will apply per assessment.
Re-Enrolment
Should you wish to cancel your course or your enrolment is cancelled by us due to no progress and you then wish to re-enrol, a re-enrolment fee of 25% of the standard course fee will apply if requested within 3 months of initial cancellation. If re-enrolment is requested within 4 – 12 months of initial cancellation, 50% of the standard course fee will apply.
There are no formal prerequisite units required for entry into this course.
You will however require basic English language, literacy and numeracy (LLN) skills.
Before commencing this course, you will be required to undertake an Online LLN assessment.
If you are completing the course via an online or RPL delivery mode, you will need access to a computer with word processing, PDF reader capabilities and an internet connection.
This course is not open to international students (student visa 500).
Standard Online Delivery
1 unit per month for 10 months. Includes regular contact with a trainer. Should allow 20 – 25 hours per week to study.
Accelerated Learning
For people with prior knowledge, skills or qualifications. 2 units per month for 5 months. Should allow 30 – 40 hours per week to study.
Assessment Only / RPL
For people with evidence of their extensive experience.
We aim to have all RPL assessments finalised within 12 weeks but it is usually much quicker. The actual timeframe depends on the course you are seeking RPL for, how long it takes you to supply the evidence and how long it takes us to verify your evidence.
You can complete our Free Skills Assessment right now to determine if this is the right option for you.
Custom Enrolment
If you wish to customise your course, change your elective units or study load please contact us to request an individual learning plan.
The number of hours outlined is a guide only and each individual will learn at a different pace. Students may request an extension or submit their assessments early as required to suit their individual learning needs.
Online Resources
Asset College delivers this qualification completely online. For some courses, learning material is not able to be printed or downloaded by students into PDF or Word format for offline purposes. If you would like to discuss printed materials, please contact us prior to enrolment.
Other Information
On enrolment, you will receive a customised training plan. This training plan will list all units of competency you will complete within this qualification along with their due dates for submission. Students must be submitting units by the due dates outlined on your training plan or an extension application will be required.
Why Choose Asset Collge For Your Certificate II in Workplace Skills Course
When you choose Asset College, you’re not just choosing an RTO — you’re choosing a partner in your career journey.
For more than 20 years, we’ve trained and guided thousands of Australians into security careers. We’re nationally recognised, connected to employers, and trusted across QLD, NSW, and VIC.
Our graduates don’t just get trained — they get employed. That’s the difference.
Free Career Information Session
For anyone considering the sector – covering roles, employers, licensing, wages and more.
Employer Connections®
Our unique Employer Connections® speed dating events provide real-time interaction with the industry’s leading employers.
High Quality Training
High quality training across every aspect of the Security Sector.
Maria Kohunui
From the very beginning ASSET was helpful in enrolling right through to starting the course. No hiccups and always had someone following up to make sure everything was correct and smooth to start on time
Kate James
The security training course was very well managed and delivered by highly skilled and experienced presenters.
They made the whole process very seamless and the outcomes very achievable.
I would recommend Asset College to anyone wanting to improve and or further develop their skills.
Gregory Constantine
Recognition of Prior Learning (RPL)
RPL Fee
$900
RPL allows your existing skills and experience to be assessed towards a nationally recognised qualification, often enabling you to complete the course faster and at a lower cost than traditional study.
RPL may not be suitable for everyone, as outcomes depend on the evidence you provide and the assessment conducted by a qualified assessor.
Students applying for RPL must submit a FREE Skills Assessment form before enrolling in the course.
Government Funding Available
Career Start Program – QLD Only
Funded Concession
$0
Funded Non-concession
$50
You may be eligible for funding. Find out in just a few clicks, or begin your full funding application if you’re ready to proceed.
Certificate II in Workplace Skills Dates & Availability
> Students applying for RPL must submit a FREE Skills Assessment form prior to enrolling in the course.
| Cost | Enrol Myself |
| $995.00 |
Discover Our Asset College Campuses
North Lakes, QLD (Head Office)
18 Flinders Parade, North Lakes QLD 4509
Logan Central, QLD
17 Station Road Logan Central QLD 4114
Gold Coast, NSW
Unit 39, Level 3 207 Currumburra Road Ashmore QLD 4214
Parramatta, NSW
Suite 105 Level 1, 30 Cowper St Parramatta
NSW 2150
QLD Onsite and Regional Locations
Townsville, Mackay, Rockhampton, Kingaroy, Bundaberg, Cairns
NSW Onsite and Regional Locations
Orange, Wagga Wagga, Coff Harbour, Ballina, Woollahra, Albury, Griffith, Moree, Nowra, Sydney
VIC Onsite and Regional Locations
Melbourne, Dandenong, Bendigo, Bairnsdale, Deer Park, Geelong
Adelaide, SA
Frequently Asked Questions
Who is the course designed for?
What career outcomes does the course support?
What career outcomes does the course support?
On completion, you may become eligible for roles such as unarmed security officer, crowd controller, monitoring centre operator, access control or guard duties. It also provides a pathway into higher security qualifications and specialist functions.
What happens after I complete the course?
What happens after I complete the course?
Upon successful completion you receive the Certificate II in Security Operations and become eligible to apply for a security licence in your state. From there you may choose specialist pathways or further study such as Certificate III in Security Operations, close protection or investigations.
Does the course cover bodyguard or armed guarding functions?
Does the course cover bodyguard or armed guarding functions?
No — the Certificate II focuses on general security functions (unarmed, crowd control, monitoring). Specialist functions such as bodyguard, armed guard or investigations are covered by higher-level qualifications or specific skill sets.
Are there employment support services included?
Are there employment support services included?
Yes — the college provides employment support including Employer Connections® events, pre-employment sessions, assistance with resumes and access to industry job networks.
How do I apply for a security licence?
How do I apply for a security licence?
After completing your Certificate II in Security Operations, you can apply for a security licence through your state or territory’s licensing authority. The process generally includes:
Submitting your qualification certificate
Providing identification and proof of eligibility
Completing a criminal history check
Paying the applicable licensing fees
Each state has slightly different requirements. For example:
QLD: Apply through the Office of Fair Trading
NSW: Apply through Service NSW / NSW Police
NT, SA, VIC, TAS, WA: Apply through your state’s regulatory body
Your Asset College trainers and admin team can guide you through the application process and provide the documents you need.