- Couse Code: BSB30120
Certificate III in Business
Build real-world business skills for a strong start in your career.
A nationally recognised qualification that develops practical skills in business administration, customer engagement, digital communication and workplace operations. Delivered online, through traineeships, corporate training or RPL, with up to 12 months to complete.
Duration
up to 12 months
Whether you’re beginning your first professional role, returning to work, growing your administrative capabilities or developing your team through traineeships, the BSB30120 Certificate III in Business provides a practical foundation for success. This nationally recognised qualification helps you strengthen your communication, digital and organisational skills while building confidence to contribute effectively in a modern workplace. With flexible study options, up to 12 months to complete the course and funding support available through the Career Start Program, this qualification is a positive step towards new opportunities in business, administration and customer-focused roles across many industries.
Course Overview
The Certificate III in Business (BSB30120) is designed to help you build the core skills needed to thrive in today’s fast-paced workplaces. This qualification develops your ability to communicate effectively, support daily operations, manage workplace information, use digital tools with confidence and provide quality service to colleagues and customers. It’s a strong starting point for those beginning their career, returning to the workforce, stepping into business administration or supporting a team through a traineeship pathway.
Delivered online, through workplace traineeships, group or corporate training, or via Recognition of Prior Learning (RPL), this course gives you the flexibility to learn in a way that suits your goals. You’ll have up to 12 months to complete the qualification, with access to experienced trainers and practical learning resources to support your progress.
This course is nationally recognised and widely valued across industries including retail, hospitality, health, real estate, security, trades, financial services and professional organisations. Whether you’re aiming for an entry-level role, wanting to strengthen your administration capabilities, or stepping towards further business studies, the Certificate III in Business provides a strong foundation for ongoing career growth.
Course Outcomes
On successful completion, you will receive a nationally recognised BSB30120 Certificate III in Business qualification, demonstrating your capability to contribute effectively in a modern workplace. This qualification is valued across many industries and supports strong employment prospects in entry-level and administration-focused roles.
Depending on the elective units chosen, your certificate may include a specialisation in the title:
- Certificate III in Business
- Certificate III in Business (Business Administration)
- Certificate III in Business (Customer Engagement)
Possible job outcomes include:
- Administrative Assistant
- Receptionist
- Office Assistant
- Customer Service Officer
- Client Support Officer
- Data Entry Operator
- Junior Personal Assistant
- Business Support Officer
Throughout the course, you will build practical skills to help you organise tasks, communicate professionally, support daily operations and use digital tools with confidence. You’ll also develop the ability to manage workplace information, work productively within a team and deliver quality service to colleagues and customers.
These capabilities enhance your employability, support career progression and provide a clear pathway for further study in business or specialised industry areas.
Units of Competency
To achieve the BSB30120 Certificate III in Business, students must complete 13 units of competency, consisting of 6 core units and 7 elective units. Electives are grouped into specialisation streams that allow you to tailor the qualification to your career interests.
Students can choose from:
- General Business (No Specialisation)
- Customer Engagement Specialisation
- Business Administration Specialisation
All specialisations meet the full requirements of the Certificate III in Business and provide practical skills for entry-level and administrative roles across a wide range of industries.
Core Units (6)
These units build foundational skills in communication, teamwork, wellbeing, sustainability and workplace safety.
- BSBCRT311 Apply critical thinking skills in a team environment
- BSBPEF201 Support personal wellbeing in the workplace
- BSBSUS211 Participate in sustainable work practices
- BSBTWK301 Use inclusive work practices
- BSBWHS311 Assist with maintaining workplace safety
- BSBXCM301 Engage in workplace communication
Elective Units (7)
Choose one of the following elective groups:
› General Electives (No Specialisation)
This option provides a broad, flexible business skill set suitable for a variety of administrative and customer support roles.
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBWRT311 Write simple documents
- BSBPEF301 Organise personal work priorities
- BSBOPS305 Process customer complaints
- BSBESB302 Develop and present business proposals
- BSBOPS303 Organise schedules
- BSBSTR301 Contribute to continuous improvement
› Customer Engagement Specialisation
Designed for those working in customer-facing environments, contact centres or service-based roles.
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBWRT311 Write simple documents
- BSBPEF301 Organise personal work priorities
- BSBOPS304 Deliver and monitor a service to customers
- BSBOPS305 Process customer complaints
- SIRXCEG002 Assist with customer difficulties
- SIRXPDK001 Advise on products and services
› Business Administration Specialisation
Ideal for students seeking to develop practical office, clerical and administrative skills.
- BSBTEC202 Use digital technologies to communicate in a work environment
- BSBWRT311 Write simple documents
- BSBPEF301 Organise personal work priorities
- BSBFIN301 Process financial transactions
- BSBOPS301 Maintain business resources
- BSBOPS303 Organise schedules
- BSBINS202 Handle receipt and dispatch of information
› Customising Electives
Alternate elective choices may be available upon request. Customised programs often suit group bookings, corporate clients or learners with specific workplace needs.
Please note that additional fees apply for customised elective sets.
A detailed article explaining how course customisation works will be linked here once published.
Pathways
Completing the Certificate III in Business opens a range of opportunities for further study and entry-level employment across many industries. The skills gained through this qualification are valued in administrative, customer service and operational support roles, making it a strong foundation for long-term career development.
› Career Pathways
Graduates may explore roles such as:
- Administrative Assistant
- Receptionist
- Customer Service Officer
- Office Support Officer
- Data Entry Operator
- Business Support Assistant
These roles exist across sectors including retail, hospitality, health, education, trades, professional services, real estate, logistics and government.
› Study Pathways
This qualification also forms a pathway to higher-level business qualifications. Graduates may choose to continue into:
- Certificate IV in Business
- Certificate IV in Leadership and Management
- Diploma-level business or leadership programs
Further study can support career progression into supervisory, team leader or specialist administrative positions.
Licensing Requirements
There are no licensing requirements or outcomes from this course.
Course Pathways
› Certificate IV in Leadership and Management
› Diploma-level business or leadership programs
Our partners that also offer this course
Asset College offers several payment options depending on your chosen delivery mode and eligibility for funding programs. All fees listed apply to the BSB30120 Certificate III in Business.
› Online (Self-Paced) – $1,795
This fee includes access to all online learning materials, trainer support and assessment services for up to 12 months.
› Traineeship – $2,200
Employers or individuals undertaking the qualification as a traineeship may be eligible for Career Start traineeship funding.
Pricing for funded traineeships varies by individual circumstances.
🔗 Contact us to discuss traineeship funding options.
› Recognition of Prior Learning (RPL) – $900
RPL is suitable for experienced workers who can provide evidence of competency gained through their current or previous employment.
› Career Start Funding (QLD Only)
Eligible students may access subsidised training under the Queensland Government’s Career Start Program.
Co-contribution fees for eligible students:
- $130 — Concession
- $260 — Non-concession
Career Start funding reduces the cost of training but does not change course content, assessment requirements or completion timelines.
› Customised Training (Corporate or Group Bookings)
Fees for corporate or group delivery vary depending on delivery format, location and any elective customisation required.
🔗 Contact us for a tailored quote.
› Additional Fees
Customised elective units attract additional costs.
Other administrative fees may apply in circumstances such as cancellations, extensions, rebooking or reassessment. Refer to Asset College’s fee schedule and Student Handbook for full details.
› Payment Plans
Asset College offers flexible payment plans to help make your study more affordable.
› LLND Review
All students must complete a Language, Literacy, Numeracy and Digital (LLND) review prior to enrolment. This helps ensure learners have the foundational skills needed for online study, written assessments and successful course participation.
Information about the LLND process is available here:
🔗 https://www.asset.edu.au/asset-llnd-review/
› Age and Identification Requirements
To enrol in this qualification, students must:
- Be at least 15 years old (parent/guardian consent required for learners under 18)
- Provide valid identification
- Have the right to study in Australia
This course is not available to international students and cannot be undertaken on a Student Visa (subclass 500)
› Digital Requirements
This course includes online learning components. Students will need:
- Access to a computer or laptop
- A stable internet connection
- Basic digital literacy
Free computer and Wi-Fi access may be available at Asset College campuses for learners who need support.
More information is available here:
🔗 https://www.asset.edu.au/digital-requirements-for-students/
› Support for Disability, Learning Differences or Individual Needs
Asset College welcomes students with diverse learning needs. Individuals who may require adjustments, additional support or clarification regarding course participation are encouraged to discuss this during enrolment.
Support information can be found here:
🔗 https://www.asset.edu.au/student-support-services/
Asset College offers flexible delivery options so you can complete the Certificate III in Business in a way that suits your goals, workplace and lifestyle. All students have up to 12 months to complete the qualification, regardless of delivery mode.
› Online (Self-Paced)
Our online delivery option is ideal for learners who need flexibility. Study at your own pace, access interactive learning materials and receive support from experienced trainers when you need it. This mode suits school leavers, career changers, jobseekers and existing workers looking to upskill without interrupting their routine.
› Traineeship
Employers can support new or existing staff to complete this qualification through a traineeship arrangement. Trainees learn on the job while building capability in business operations, administration and customer engagement. This option provides structured workplace learning supported by an Asset College trainer, with assessment tasks aligned to real work activities.
› Group or Corporate Training
Organisations can arrange customised training for teams across multiple locations or departments. We deliver group training onsite or online, tailoring delivery schedules to organisational needs. Elective customisation is available for corporate cohorts (additional fees apply). This mode is ideal for workforce development, onboarding programs or structured career pathways.
› Recognition of Prior Learning (RPL)
RPL is available for experienced workers who already perform business administration or customer service tasks in their role. Through an evidence-based assessment process, candidates may achieve the qualification more quickly by demonstrating existing competence. Our team can discuss suitability and provide guidance on the type of evidence required.
Why Choose Asset Collge For Your Certificate III in Business Course
When you choose Asset College, you’re not just choosing an RTO — you’re choosing a partner in your career journey.
For more than 20 years, we’ve trained and guided thousands of Australians into security careers. We’re nationally recognised, connected to employers, and trusted across QLD, NSW, and VIC.
Our graduates don’t just get trained — they get employed. That’s the difference.
Free Career Information Session
For anyone considering the sector – covering roles, employers, licensing, wages and more.
Employer Connections®
Our unique Employer Connections® speed dating events provide real-time interaction with the industry’s leading employers.
High Quality Training
High quality training across every aspect of the Security Sector.
I know I earned my certificate and not just got a tick and flick like other RTOs by studying with Asset College!
Raymond Robinson
It was a great course. It covered every aspect necessary to start a business. Brooke was so helpful, encouraging and supportive through out the course. I have 3 children and this course allowed me to study around my busy family life, at my own pace, in my own time.
Vanessa Godfrey
Recognition of Prior Learning (RPL)
RPL Fee
$900
RPL allows your existing skills and experience to be assessed towards a nationally recognised qualification, often enabling you to complete the course faster and at a lower cost than traditional study.
RPL may not be suitable for everyone, as outcomes depend on the evidence you provide and the assessment conducted by a qualified assessor.
Students applying for RPL must submit a FREE Skills Assessment form before enrolling in the course.
Government Funding Available
Career Start Program – QLD Only
Funded Concession
$130
Funded Non-concession
$260
You may be eligible for funding. Find out in just a few clicks, or begin your full funding application if you’re ready to proceed.
Certificate III in Business Dates & Availability
| Cost | Enrol Myself |
| $1,795.00 |
Discover Our Asset College Campuses
North Lakes, QLD (Head Office)
18 Flinders Parade, North Lakes QLD 4509
Logan Central, QLD
17 Station Road Logan Central QLD 4114
Gold Coast, NSW
Unit 39, Level 3 207 Currumburra Road Ashmore QLD 4214
Parramatta, NSW
Suite 105 Level 1, 30 Cowper St Parramatta
NSW 2150
QLD Onsite and Regional Locations
Townsville, Mackay, Rockhampton, Kingaroy, Bundaberg, Cairns
NSW Onsite and Regional Locations
Orange, Wagga Wagga, Coff Harbour, Ballina, Woollahra, Albury, Griffith, Moree, Nowra, Sydney
VIC Onsite and Regional Locations
Melbourne, Dandenong, Bendigo, Bairnsdale, Deer Park, Geelong
Adelaide, SA
Frequently Asked Questions
Who is the course designed for?
What career outcomes does the course support?
What career outcomes does the course support?
On completion, you may become eligible for roles such as unarmed security officer, crowd controller, monitoring centre operator, access control or guard duties. It also provides a pathway into higher security qualifications and specialist functions.
What happens after I complete the course?
What happens after I complete the course?
Upon successful completion you receive the Certificate II in Security Operations and become eligible to apply for a security licence in your state. From there you may choose specialist pathways or further study such as Certificate III in Security Operations, close protection or investigations.
Does the course cover bodyguard or armed guarding functions?
Does the course cover bodyguard or armed guarding functions?
No — the Certificate II focuses on general security functions (unarmed, crowd control, monitoring). Specialist functions such as bodyguard, armed guard or investigations are covered by higher-level qualifications or specific skill sets.
Are there employment support services included?
Are there employment support services included?
Yes — the college provides employment support including Employer Connections® events, pre-employment sessions, assistance with resumes and access to industry job networks.
How do I apply for a security licence?
How do I apply for a security licence?
After completing your Certificate II in Security Operations, you can apply for a security licence through your state or territory’s licensing authority. The process generally includes:
Submitting your qualification certificate
Providing identification and proof of eligibility
Completing a criminal history check
Paying the applicable licensing fees
Each state has slightly different requirements. For example:
QLD: Apply through the Office of Fair Trading
NSW: Apply through Service NSW / NSW Police
NT, SA, VIC, TAS, WA: Apply through your state’s regulatory body
Your Asset College trainers and admin team can guide you through the application process and provide the documents you need.